Frequently Asked Web Design Qustions

• I want a website for my business. What do I do ?
• Where are you based ?
• Will you visit us personally so we can explain exactly what we want ?
• How are payments made ?
• Are there any extra costs ?
• What happens if I am not satisfied with your service ?
• Can transfer my account to another hosting company, who do you recommend ?
• Can I update the web site myself ?
• I already have a hosting company, but I want the WebAlert Development Package ?

I want a website for my business. What do I do ?

Simply let us know and we will contact you to discuss your requirements ....

• We Design It

• We Develop It

• We Maintain It

• We WebAlert It

Where are you based ?

In the East Midlands. Sherwood in Nottingham to be exact.

Will you visit us personally so we can explain exactly what we want ?

Yes. Although we may ask for a small contribution towards the travelling costs depending on your location.

How are payments made ?

Design Fees:
Payable by either cheque, BASCs payments, or by credit card.
Credit card payments are via PayPal and may incur an additional charge to cover the Paypal transaction fees.

Development Fees:
Annual payments by either cheque, BASCs, or by credit cards via Paypal (plus transactions fees).
Monthly payments must be made by standing Order on the 1st on each month.

Are there any extra costs ?

Unfortunately there may be, but only very rarely. Depending on your exact requirements additional software programs may have to be purchased. You will only be charged where the software is specific to your needs and the fee will be exactly what the vendor is charging, there will be no mark-up made. When a license can be purchased which will enable WebAlert to re-use the program elsewhere WebAlert will cover the cost.

What happens if I am not satisfied with your service ?

Hopefully that won't happen. If it is the case you will be refunded any advance payments you may have made, subject to the Terms and Conditions and will be given assistance with the transfer to another hosting company.

Can I transfer my account to another Hosting company who do you recommend ?

We recommend that you transfer to a WebFusion/123-reg hosting account.

If I have the development package can I update the web site myself ?

Yes. Depending on the frequency we will recommend either a ftp process or a content management proceedure.

I already have a hosting company, but I want the WebAlert Development Package ?

To fully develop your site we need access to your web server. There will be a small admin fee whilst we test that our software is compatable on your server. Our preferred route is to host your website.

For WebAlert to host your site just contact us, to let us who your existing domain name registrar / hosting company is and we will contact them and start the transfer process off - you will just need to forward to WebAlert a couple of admin emails for us to action.